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Rebooking: Changing a booking (e.g. arrival date, accommodation, etc.) up to 31 days before departure we will incur a fee of 50 ¢æ. We will do our utmost, but cannot guarantee the fulfillment of the request made since extra costs may incur. In that case, the rebooking charge may exceed 50 ¢æ.
Cancellation: You may cancel your enrolment at any time prior to the commencement of your course. In the USA we will refund all funds, save for any non-refundable fees. In all other locations, the following cancellation fees will apply.
cancellation up to 30 days before course commencement: 10 % of total fees, max. 150 ¢æ or equivalent.
cancellation between 15 and 29 days before commencement: 25 % of total fees, max. 300 ¢æ or equivalent.
cancellation between 1 and 14 days before commencement: 50 % of total fees, max. 600 ¢æ or equivalent.
Thereafter, 90 % of the total fee is required or 1000 ¢æ whichever is less. If you should cancel/withdraw after the commencement of your course, no refund will be made - please consult the school for its refund policies. If you prefer, you have the option of purchasing cancellation insurance. This is 2% of the total amount (with a minimum purchase of 50 ¢æ). The insurance fee must be settled at the time of registration and will only apply if you cancel prior to departure due to health reasons (a written confirmation from the relevant doctor is required as proof). In the unlikely event the school won¡¯t be able to create a group course due it not having enough students at the same time/level, smaller group or One to One courses for a reduced amount of lessons will be provided instead (20 lessons = 12 lessons / 30 lessons = 18 lessons). Under the rare circumstances of our being forced to cancel, all fees paid for Sprachcaffe Languages PLUS services will be refunded. The minimum number of participants for exam preparation courses is 4 students.
Visa: In order to provide the letter of acceptance required by the embassy for issuing a visa, 40 % of the total amount should be paid together with an additional charge of 80 ¢æ or equivalent. In case of visa refusal, a full refund minus the additional, non refundable charge of 80 ¢æ can only be made if the student provides the letter of refusal issued by the embassy at the latest 14 days before departure. After this date we will consider the participation of the student as confirmed and normal cancellation/rebooking fees will apply. In case the visa has not yet been issued 15 days before departure, we strongly recommend postponing the course. In this case, the first rebooking fee will not be charged (evidence required).